Being customer-centric is critical to business success. Your Sales, Marketing and Customer Services teams require access to your end-to-end market offering, along with the ability to deliver personalised services through the full customer experience.

SAP Cloud offerings are available to support each of these functions including:

  • Cloud for Sales: Fast sales application with consumer grade usability, customer data and analytics that can be integrated to the back office system.
  • Cloud for Social Engagement: Enables your business to monitor, process and respond quickly (within minutes) to the tens of thousands of relevant messages customers post on social media. This solution enables you to find the critical messages to gain insights and then collaborate across the organisation to resolve issues quickly through:
    1. Social media listening
    2. Real-time Facebook and Twitter message responses
    3. Enriched CRM and Analytics data
  • Cloud for Social Collaboration: A secure, social collaboration environment where your employees, customers and partners can connect to solve problems directly within the work context. Benefits include:
    1. Protected corporate data in a secure social collaboration environment
    2. Increased employee and customer engagement in different locations
    3. Fast access to internal subject matter experts and efficient sharing of best practices
  • Cloud for Service: Provides options with multiple service channels to customers and your agents with easy access to complete and contextual information. Also provides service managers with real-time call centre performance information. Benefits include:
    1. Up-to-the-minute customer information for service agents
    2. Consistent customer experience across all channels
    3. Branded self-service customer support portal

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